Ultimate Guide to Clarksville Gas and Water: Everything You Need to Know

Introduction

Clarksville Gas and Water (CGW) is a leading utility provider in Clarksville, Tennessee, serving over 80,000 customers with reliable and affordable gas and water services. This comprehensive guide covers everything you need to know about CGW, from starting service to managing your account and understanding your bill.

Getting Started

• Establish Service: Contact CGW to set up gas or water service by completing an application online or by calling (931) 645-7400. The standard connection fee is $50 for gas and $35 for water.
• Meter Reading: CGW reads meters monthly. Residents can access their meter readings online through the customer portal or by calling the office.

Account Management

• Online Account: Create an online account through the CGW website to manage your bill, make payments, and view usage history.
• Payment Options: Pay your bill online, by mail, or in person at the CGW office. CGW accepts various payment methods, including credit cards, debit cards, and e-checks.
• Auto Pay: Enroll in the auto-pay program to have your bill automatically deducted from your bank account each month.

Understanding Your Bill

• Service Charges: CGW charges a base fee for gas and water services. This fee covers the fixed costs associated with operating and maintaining the utility system.
• Usage Charges: Residents pay for the actual amount of gas or water they consume. Usage rates vary by time of year and customer class.
• Taxes and Fees: Bills may include additional charges, such as sales tax and environmental fees.

Gas Safety

• Gas Leaks: If you suspect a gas leak, evacuate the area immediately and call CGW at (931) 645-7400.
• Carbon Monoxide Detectors: Install and maintain carbon monoxide detectors in your home to protect against odorless, colorless gas that can be fatal.
• Gas Line Maintenance: Contact CGW if you need to install, repair, or relocate a gas line.

Water Quality

• Water Treatment: CGW uses advanced water treatment processes to ensure the safety and quality of the water supply.
• Water Conservation: Practice water conservation measures, such as fixing leaks, using low-flow appliances, and watering lawns efficiently.
• Water Quality Reports: CGW publishes annual water quality reports containing detailed information about the water supply.

Effective Strategies

• Budget Billing: Enroll in the budget billing program to spread your payments out over 11 months, avoiding seasonal fluctuations in usage.
• Energy Efficiency Programs: Participate in CGW's energy efficiency programs, such as rebates for energy-efficient appliances, to save money on your gas and water bills.
• Water Conservation Initiatives: Utilize CGW's water conservation services, including leak detection and irrigation audits, to reduce water usage and costs.

Tips and Tricks

• Check Meter Readings: Regularly monitor your meter readings to track your usage and identify potential leaks.
• Use Energy-Efficient Appliances: Choose Energy Star-certified appliances to lower your gas and water consumption.
• Take Shorter Showers: Reduce water usage by taking shorter showers and installing low-flow showerheads.
• Fix Leaks Promptly: Even small leaks can add up to significant water waste. Repair leaks as soon as you discover them.

Stories and Takeaways

Story 1: Gas Leak averted
A resident noticed a faint gas odor in their home and immediately called CGW. The CGW team responded quickly, identified a small leak in the gas line, and repaired it promptly, preventing a potential gas explosion.

Lesson: Be alert to potential gas leaks and contact CGW immediately if you suspect a problem.

Story 2: Water Conservation Savings
A family participated in CGW's water conservation program and received a free home water audit. By implementing the recommended conservation measures, they reduced their water usage by 20%, resulting in significant cost savings.

Lesson: Water conservation can save money and protect the environment.

Story 3: Budget Billing Peace of Mind
A customer enrolled in CGW's budget billing program after experiencing seasonal spikes in their gas usage. This helped them manage their monthly bills more effectively and avoid financial surprises.

Lesson: Budget billing can provide peace of mind by smoothing out fluctuations in utility costs.

FAQs

Q: Can I make payments online?
A: Yes, you can make payments online through the CGW website or by setting up auto-pay.

Q: How often do meters get read?
A: Meters are read monthly.

Q: What are the service charges for gas and water?
A: Service charges range from $18-$22 for gas and $11-$13 for water, depending on the customer class.

Tables

Table 1: Usage Rates (per 1,000 CF for Gas, per 1,000 Gallons for Water)

Table 2: Utility Assistance Programs

Table 3: Water Quality Standards