Moshi-moshi:, a phrase used to initiate a phone call in Japanese, holds cultural significance beyond its literal meaning. By incorporating this etiquette into business interactions, organizations can elevate their communication and build lasting relationships.
Benefit | Explanation |
---|---|
Builds rapport | Moshi-moshi establishes a formal connection and shows respect for the recipient. |
Creates a professional tone | Using moshi-moshi demonstrates attention to detail and a commitment to professional conduct. |
Enhances understanding | By clearly initiating a conversation with moshi-moshi, the recipient's attention is focused and comprehension is improved. |
Step | Action |
---|---|
Before making a call | Remember to say moshi-moshi clearly and confidently at the beginning of each call. |
During the conversation | Use moshi-moshi to regain attention or clarify points. |
Ending the call | Politely conclude the conversation with moshi-moshi and then say "sayonara" (goodbye). |
Story 1:
Company: Sony Corporation
Benefit: Enhanced customer loyalty
How: Sony trained its employees to use moshi-moshi as a sign of respect and empathy when interacting with customers. This simple practice has resulted in increased customer satisfaction and loyalty.
Story 2:
Company: Toyota Motor Corporation
Benefit: Improved cross-cultural collaboration
How: Toyota implemented a "moshi-moshi project" to promote cultural awareness and effective communication among its global team members. By incorporating this Japanese etiquette into their daily interactions, Toyota fostered a more inclusive and productive work environment.
Section 1: Basic Concepts
Section 2: Effective Strategies, Tips, and Tricks
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