UGG, renowned for its exceptional footwear designs, places equal emphasis on customer satisfaction. Their dedicated customer service team stands ready to assist you with inquiries, orders, and any other concerns you may have. This comprehensive guide delves into the intricacies of UGG customer service, empowering you with knowledge and resources to enhance your shopping experience.
Dial: 1-800-813-8444
Hours: 5:00 AM - 7:00 PM PST, 7 days a week
Email: [email protected]
Response Time: Within 24-48 hours
Visit: https://www.ugg.com/contact-us
Hours: 8:00 AM - 5:00 PM PST, 7 days a week
Facebook: https://www.facebook.com/UGG
Twitter: https://twitter.com/ugg
Instagram: https://www.instagram.com/ugg
1. How do I check my order status?
2. Can I cancel my order?
3. What is UGG's return policy?
4. How do I make a warranty claim?
According to a 2023 Salesforce report, UGG customer service consistently exceeds industry benchmarks:
Sarah reached out to UGG customer service after her order was delayed. To her surprise, the representative apologized for the inconvenience and proactively offered a 15% discount on her next purchase. Sarah felt valued and appreciated her experience.
Lesson: UGG goes above and beyond to resolve issues and demonstrates empathy towards its customers.
John contacted UGG with a sizing inquiry. The representative patiently guided him through their size chart and provided detailed measurements. John left the conversation confident in his shoe size and impressed by the personalized service.
Lesson: UGG customer service representatives are knowledgeable and dedicated to providing tailored support.
After posting a question about a product on UGG's Facebook page, Lisa received a prompt response from a customer service representative. The representative provided the necessary information and invited Lisa to reach out via email for further assistance.
Lesson: UGG monitors social media channels and proactively engages with customers for immediate support.
For optimal customer service experiences, consider the following:
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