Wig.com, an industry-leading retailer of premium wigs, offers an exceptional return policy to ensure complete customer satisfaction. Understanding the terms and conditions of this policy is crucial for a seamless and positive return experience.
14-Day Money-Back Guarantee
Easy Exchange Process
Free Shipping on Returns
Benefit | How to |
---|---|
14-Day Money-Back Guarantee | Contact customer service within 30 days of purchase to initiate return process. |
Easy Exchange Process | Contact customer service within 30 days of purchase to exchange the wig. |
Free Shipping on Returns | Use the pre-paid shipping label provided by wig.com. |
1. Contact Customer Service
2. Obtain Return Authorization Code
3. Package the Wig
4. Ship the Package
Step | Details |
---|---|
Contact Customer Service | Call at 1-866-477-9447 or email at [email protected] |
Obtain Return Authorization Code | Provide order number and reason for return. |
Package the Wig | Use original packaging, include tags and accessories, attach shipping label. |
Ship the Package | Drop off at post office or shipping center, keep tracking number. |
Story 1
Benefit: 14-Day Money-Back Guarantee
A customer named Sarah ordered a lace front wig from wig.com, but it did not match her skin tone. She contacted customer service and was able to return the wig for a full refund within the 30-day guarantee period.
Story 2
Benefit: Easy Exchange Process
Mary purchased a synthetic wig from wig.com, but she later realized she wanted a different style. She contacted customer service and was able to exchange the wig for a different style without any hassle.
Story 3
Benefit: Free Shipping on Returns
John ordered a human hair wig from wig.com, but it turned out to be too small. He used the pre-paid shipping label provided by wig.com to return the wig for a refund. He appreciated that he didn't have to pay for return shipping.
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